99.5% would refer friends and family to us

1 stars Verified customer

The frames are severely overpriced. One of the stafff member’s use of a stereotypical term in relation to selecting frames was unappreciated. Even after two eye exams the reading glasses were still visually painful to see through. The same staff member who used the stereotypical term told me that my money could not be refunded for the frames. Even after telling Dr. Michelle McReynolds that I was still unable to see well through the reading glasses , her response was, “Awwwwww...”. Do not waste your time, hard earned money or insurance on West County Vision Center.

West County Vision Center replied:

I was shocked to read your review this morning. The last time I saw you was over a year ago and I didn't realize you were unhappy. As soon as you stated you were having issues with your glasses, I rechecked your prescription at no charge and remade the glasses. It looks like we did remake your glasses three times. Our notes indicate you were happy with one pair so we remade the second pair identical to the first. I don't have any record beyond that to indicate you were struggling. I also discussed your complaint with my staff and we don't understand what "stereotypical term" was used during your discussion. I apologize you feel you were not given the care you deserve. As you can see from our reviews, that is not typical of our office. If you would call our office, I would be happy to discuss it further with you.

Sincerely,

Dr. McReynolds

5 stars Verified customer

Fantastic Experience!!

5 stars Verified customer

great experience.

5 stars Verified customer

I love going here...everyone makes me feel like I am their favorite patient. Michelle is excellent - very knowledgeable and explains what she is looking at and seeing. I would recommend West County Vision Center to anyone.

5 stars Verified customer

Very professional but friendly office staff. Dr. Michelle McReynolds gives a thorough vision exam and has all the latest equipment . I appreciate the amount of time she gives all her patients.

5 stars Verified customer

I am treated like family! Dr. McReynolds and her staff take the time to ask questions and actually listen to the answers. They show a true caring for me as a patient/client. They are the best and I would never even consider moving to a new Dr. I tell all my friends and family they should make an appointment and check them out!

5 stars Verified customer

Dr. McReynolds is fantastic. Detailed, Thorough, Informative, Flexible and all with a Great Personality. Her staff is knowledgeable and eager to help. The office is Modern and efficient. I would recommend them to everyone.

5 stars Verified customer

Was a great visit. This was a very detailed exam.

5 stars Verified customer

I haven't been to the eye Dr since high school because I don't like things in or near my eyes. But Dr. McReynolds made me feel at ease. The office staff was very nice and helpful as well. I am now going to be able to read better once my glasses come in :-)

5 stars Verified customer

Excellent staff! I've been a patient for almost 5 years. I have a bad astigmatism and Dr. McReynolds never gives up finding me the right lenses to wear. Plus when I need glasses, her staff is always up front and caring about helping me pick them out. I couldn't have found a better eye doctor!