99.1% would refer friends and family to us

5 stars Customer since 2012

I always look forward to my appointments. Feel so much better when I leave because I know I look fantastic. Thanks, Kim.

5 stars Verified customer

I enjoyed my experience at West End Salon. The staff were welcoming and polite. Aimee (my hair stylist) was very receptive to my requests and made great suggestions as well. I really love how my hair turned out and will be back.

4 stars Verified customer

I like Angela's work. She's also fun to talk to.

5 stars Customer since 2012

Tusen Tak for a Swenson means “a thousand thanks!” After going to this salon for a very long time I would need to give it an “AUG” meaning “as usual great!”

5 stars Verified customer

New to Rochester and I was extremely worried about finding a salon. I can’t say enough how happy I am that I found West End and my new stylist Kim! I am from New York City and was not sure If I would that level of stylist in Rochester, but I did! Kim was thorough with her consult and delivered a perfect her color and cut that I am use to. Thank you so much Kim, I will be back.

4 stars Customer since 2012

Angela did an amazing job. She has a great deal of knowledge product and was able to deliver it without making me confused. She was also able to give me ideas on how to help me skin without over selling me on product. Great job!

5 stars Customer since 2012

As always, my visit to West End Salon & Spa was amazing. I LOVE my highlights, Kim always does a fantastic job! I try to recommend West End to all my friends.

5 stars Customer since 2017

Maddy is very personable and sweet. She has passion for her career, and is eager to learn and improve which I think is fantastic! She showed great expertise and knowledge in hair care, thanks for the suggestions!

5 stars Customer since 2017

Since first walking into this hair salon you are greeted by kind and smiling staff who even offer you coffee or water while you wait for your stylist. Not only are the receptionist so welcoming and happy but their stylists are amazing. Since I have been going to this salon I have had nothing but great experiences. Erika, a stylist at West End is amazing at what she does. Not only does she have a passion and love for making people look and feel beautiful but her personality makes her even more amazing. She makes you feel so comfortable and even takes the time to get to know you personally and make you laugh. I am always extremely happy with the results of my session and feel like she really listens to her client's wants and needs.

Not only are the stylists great but the esthetician is wonderful as well. She takes the time to listen to your concerns regarding your skin and also takes pleasure in quick performing a free makeover. She really helps answer any of your skin questions and give you free tips and information that can help better the condition of your skin. Each time I have been in to West End she helps to give me a quick makeover and I am always amazed of what she can do in just a few minutes.

I could go on and on about the wonderful experiences I have at this salon but I hope that you can just go and experience this place for yourself. I drive more than ONE HOUR to see these wonderful people. Wonderful, wonderful salon!

5 stars Verified customer

I have never had a poor experience at West End. All of the gals are phenomenal hairdressers and seem to have extensive knowledge on all the products used/sold. Maddy was wonderful and gave me a great cut and color. If you are apprehensive about who to book with, don't be. Everyone is very good at what they do and it is evident when looking around.