DR NAMI has left for the children's practice next door and is not seeing adults is what I was shocked to learn yesterday. I had not been warned that I would be seeing a new dentist after 10 years of being a customer???
It gets worse,its sad that I made an appointment 4 weeks in advance for a filling only have them attempt to give me a cleaning...?? only to tell you that they did NOT know you needed a filling. (even though this was explained at the front desk along with the making of the appointment). I sat through 2 rounds of Xrays, had a total of (10) people I was forced to interact with well within the 6ft social distancing standard prior to learning that my normal dentist would not be seeing me??? I ended up sitting there for over an hour and a half, then they did a shift change or lunch break and I got another NEW tech who had to go over what needed to be done? hour and half in for a filling which I made an appointment for 30 days prior and I have not even been numbed yet? All new tech staff and a new doctor with no insight given?
Side Note:My last experience here was my most painful to date (roughly 11 months prior to the above). I left sweating and could see the stress on the doctors and staff face. I came in for a simple crown fitting after large cavity was sorted. The crown was so painful going on that the doctor finally determined I need a root canal? This was hard to hear, but its something I could live with and the doctor did a good job in the end. Even though the root canal was extremely painful after multiple numbing attempts ,it was still not as bad as yesterdays visit!
Covid Warning: I had to interact with so many people I felt very uncomfortable.
1.To start I met with the check in person for temp (1),
2.then the receptionist (2),
3.then dental tech #1 for xrays (3),
4.Dental tech #2 to start a cleaning I was not even there for ?(4),
5.tech #3 enters room for supplies (5),
6.New Doctor checks xrays and mouth (6),
7.Tech #2 take me for round 2 of Xrays with the help of another person?( she holds the mouth piece in my mouth and another person hits the xray button?, never seen that before) ...Im now on my 7th person with a room thats roughly 5x8 (7)
8. Office manage enters for explain work needed and cost (8.)
9. I am now given a tech #4 to setup a table for filling (9)
10. Another person(tech #5??) enters along with TECH #1 from an hour ago, this happens after I hear the NEW doctor tell the staff to go to lunch, the new tech #5 and tech #1 discuss doing a cleaning on me.... it been an hour and a half....Ive interacted with 10 people in a VERY SMALL ROOM and Im not even numb yet? I LEFT AT THIS POINT. With a more organized staff I could have had my needs met with less than half of the people I was forced to interact with, beyond that to spend a hour and a half in the chair only to learn your dentist has moved to the children's practice is not fair to your customers.