Mrs Schierman, Thank you for your feedback. It is very helpful to us. We are very sorry to hear that your daughter's massage did not meet her needs and we are very glad you shared that information to give us the opportunity to improve. Do not hesitate to reach out directly if there is anything we can do to improve your daughters experience. We are a small space but do plan to expand in the coming years. Thank you for choosing The Spa at The Westin Sarasota. We do hope we will see you again
I am so sorry to hear that your experience did not live up to your expectations. Thank you for taking the time to let us know. I do wish you would have communicated this to us on the day of your visit. We could have done something to make you more comfortable and rectify the other issues. I do hope that you will change your mind and return in the future to give us another opportunity .