Dr. Rothman takes amazing care of our pets. Some of her descriptions of all the bad things that COULD happen get a little scary, but she really cares about the animals and their health.
The front desk is what really ruined our experience this time... A LOT. After having our dog all day for a procedure, we were anxious to see our dog and know she was okay. Instead, we found ourselves having to argue with a girl at the front desk about the balance due. Her attitude was beyond rude. She continued to insist that we still owed $1500 after we already paid $750 down that morning when asked. We finally asked her co-worker to help us with the remaining balance, and the girl proceeded to argue with her co-worker too! She remained rude the whole time and never even apologized for creating such a mess.
Now on top of that, the discharge papers had a next appointment already scheduled on it - for 9 AM. Later we find out the Dr. isn't even available in the morning and the appointment was actually 2 PM.
We've been going to the WVAH for years. We get that stuff happens and people make mistakes, but this whole thing honestly made for a miserable experience.