98.0% would refer friends and family to us

3 stars Verified customer

Very friendly and nice, but I was advised it would be 45 minutes for the oil change and it took 90 minutes. This would have been fine if I had been told or called, but instead I walked home and walked back 45 minutes later then sat there waiting for another 45 minutes because I was told it was almost done when I got back. Had I known, I would have walked home again.

WEST RICHLAND AUTO REPAIR replied:

I'm very sorry for the inconvenience we caused you. I would definatly like to make it up to you some way just let me know how.

Shane

5 stars Customer since 2016

Very good service

WEST RICHLAND AUTO REPAIR replied:

Thank you very much

5 stars Customer since 2015

I am extremely satisfied with the service at West Richland Auto and will continue to take all of my autos to them for service and repair! Great service, reasonable charges and very professional. Can't get any better than that that!

WEST RICHLAND AUTO REPAIR replied:

Thank you Dale very much. We enjoy the smile you bring in with you everytime.

5 stars Verified customer

West Richland Auto overall is fantastic. They are professional, friendly, helpful, competent and honest. As far as auto shops go they continue to exceed my expectations.

WEST RICHLAND AUTO REPAIR replied:

Thank you for the great review.

5 stars Customer since 2015

I found West Richland auto to be very professional and honest. I especially appreciated their thorough repair of my car. Thank you! Susan K.

WEST RICHLAND AUTO REPAIR replied:

Thank you susan for the great review and we look forward to working with you in the future.

5 stars Verified customer

We were pleased with the whole repair experience we had with West Richland Auto Repair.

WEST RICHLAND AUTO REPAIR replied:

Thank you very much

5 stars Customer since 2015

My Jeep was done fast and at the price they said. Best part they gave me ride home and they kept him clean!

WEST RICHLAND AUTO REPAIR replied:

Thank you Mercedes

5 stars Verified customer

My experience with WRAR was a good one. The problem was identified quickly, the part was in stock and the the cost of the part and installation was fair.

WEST RICHLAND AUTO REPAIR replied:

Thank You Very much

5 stars Customer since 2015

I appreciated that the guys were straightforward about what my car needed. They were honest about having broken my radiator and replaced it for free. Glad to have found an honest shop. Prices were not outrageous.

WEST RICHLAND AUTO REPAIR replied:

We appreciate the great review Jody and thank you for your business.

5 stars Verified customer

Great prices and truck fixed right the first time.

WEST RICHLAND AUTO REPAIR replied:

Thank you very much