I am of a mixed mind about this practice. Everyone was friendly enough and did their jobs, but it took over an hour to be seen and complete a simple eye exam. Doctor Whang apologized for the wait which was appreciated but even after he completed his exam I was waiting for another 20 minutes to be told there was no co-pay required and get my prescription since I was opting not to buy new glasses at that time. I felt positive about Dr Whang and his professionalism but a hour for 15 minutes of exam was annoying. The practice of overbooking by health care providers is a particular annoyance of mine.