Response to my initial calls was very slow, then once it was time for install they brought the mirrors out without the holes cut for the plugs. I paid a person to wait on them to show up and so when the mirrors came out wrong I had to pay for my person longer which cost me additional $60.00 while he waited for them to return with the corrected mirror.
I have used them in the past on another job, and when they brought the main mirror out for the master bathroom they cut it wrong twice. Then a month went by without contact about correcting it. Finally they contacted us about payment and that's when they got it right.
They are nice on the phone and they do correct their mistakes. And that goes a long way with me, so I do plan to continue giving them business.
In looking over your job, it looks like you were caught in the 'perfect storm' of poor communications in our office. Hopefully we have made the right changes to keep this from happening again. Thanks for your review and we look forward to a continued relationship.