I came in to get my roots fixed, after getting highlights over 4 months ago...it was time to freshen up. I was disappointed by the color, I talked to the stylist about brightness and the blonde highlights that she put in still seemed to come out dull. Also, I felt like hardly any root was covered. The stylist really made no effort to talk or chat with me at all so I just stayed on my cell phone the entire time which was a little disappointing. Finally, I was also disappointed this salon offers no wine. Sitting around for nearly 2 hours, you should be offered a cocktail.