I always see Kristina because she's down to earth, easy to talk to and she is also the stylist for my fiancee.
The salon itself seems to be always well maintained and inviting. Some times fell bad for the from desk because they get busy as hell all the time there.... phones ringing off the hook, customers coming in and out, people trying to make appointments, people asking ten billion questions.... They need to be given more credit than they probably get.... I appreciate what they do day in and day out.
The only negative comment I'll have to give (though I'm sure this is more of a ownership and/or corporate decision) I am not loving the new store layout..... After December it got all switched around and I can't say I love it.... Perhaps re-think your strategy. Though I can mark any ratings due to this alone.
All in all... Love it here