Doctor had unnecessary comments. Said my 4 year old was actting like a two year old because he didn’t wanna sit on the exam table because he is scared of the doctors/dentist, he also didn’t even necessarily need to sit on the exam table regardless since it was for a eye appt and all he was planning on doing was referring him. phobia is a thing a lot of kids experience going to doctors and he should know that since he is a doctor, my son had no problems with the medical assistants what so ever it he was happy till the doctor came in with his negative comments. Also everytime I see Dr. Ortega he has comments on kids using electronics which is understandable but it’s 2021 he can keep his parenting opinions to himself most kids use electronics, it’s more uncommon for a kid not to. Very unsatisfied with his service will be switching doctors for my son.
Thank you for taking the time to give us this feedback. At WFMC Health, we take patient satisfaction seriously, and we sincerely apologize for your recent experience. In order to protect our patients' privacy, we prefer to handle situations like these offline. If you would like to reach out to the clinic, please call (503) 585-6388 to speak with our operations manager, Claudia.