Willard Veterinary Clinic
Veterinary
176 Willard St.
Quincy,
MA
02169
(617) 773-6565
Mon - Thu: 8:30AM - 8:00PM
Fri - Sat: 8:30AM - 4:00PM
Sun: Closed
About
Veterinary Clinic in Quincy Welcoming Pets
"At Willard Veterinary Clinic we believe that an educated owner, is our patient's best advocate to prevent and care for illness. Pets depend on us to work as a team for better Health."
Dog and Cat Clinic Services for Boston and South Shore Pets
We recognize that your dog or cat is an important member of your family and we treat them with personalized and experienced care. If specialized care, hospitalization, or after-hours emergency care is needed, our veterinarian will work closely with the South Shore veterinary specialists treating your pet.
Services
- Allergy
- Anesthesia
- Behavior
- Canine and Feline Practice
- Dentistry
- Ear Disease
- Laser Treatment
- Radiology
Languages
- English
- French
Insurance
- Any
Payments
- American Express
- Apple Pay
- Care Credit
- Cash
- Check
- Discover
- Mastercard
- Samsung Pay
- Visa
Certifications & Memberships
3 stars Anonymous Featured review
We had great experiences with Willard until yesterday when our dog went in for surgery. Everyone has always been very nice and helpful and our dog has had excellent care there. A series of clerical errors and misinformation lead to this review.
There were three problems yesterday. First, in trying to plan my day around my dog's surgery, I asked questions like, when should I bring him in? What time do the surgeries start? Around when can he be picked up? Depending on who I talked to at reception, those answers changed every time I asked. I had no idea how to plan the logistics until the day of.
Second, they said that they sent the pain prescription to the pharmacy earlier in the day, and so my partner decided to pick it up on the way to getting our dog from the vet. When he arrived, the pharmacy did not have any prescription for us, so my partner then went to the vet. He asked the receptionist about the prescription. She said that they sent it and that it should be there. Turns out, after two trips to the pharmacy and a 45 minute state of confusion in the pharmacy with a sad dog in pain in the car, the pharmacy discovered that the vet clinic sent the prescription WITHOUT ANY IDENTIFYING INFORMATION ON IT. No name. Just a fax without any mention of who the prescription was for.
The third issue was that the receptionist experienced a card error when processing our payment and instead of being careful about it, she proceeded to empty our bank account by trying it over and over again. My partner had to stop her from trying it a fourth time. By then, the card was declining because we had no money left. My partner spoke with the vet's accountant today, who was very helpful, and we are working through the payment issue, though at this time it is still not resolved.
We moved and wanted to keep bringing our dog to Willard at least through the surgery, even though it was an hour away. We already were planning on finding a new vet closer to us, but this made it an easier decision to part ways with Willard.
Willard Veterinary Clinic replied:
Hi Ms. Walsh,
We're sorry to hear about your experience with your dog's neuter. When there are multiple surgeries scheduled, we don't always know in which order the doctor will perform procedures. Every animal is different in terms of how long they take to wake up from anesthesia and this in turn dictates what time they are ready to go home that evening. We know surgery days are stressful for owners, so we have discussed this constructive criticism with our front desk for future scheduling purposes. In regards to your issues with the prescription, we always send our prescriptions in attached to a piece of paper containing identifying information (the patient's name, date of birth, and breed, along with the owner's last name, address and phone number). This is required for the script we send in, Tramadol, since it is a controlled substance. We also call in the prescription to the pharmacy, again because it's controlled.
I'm glad that our office manager was able to help with your payment situation. Unfortunately we have recently installed a new credit card system and have been working out the kinks, so we do apologize for the issue you experienced. If you would like to discuss any issues further, please call us at 617-773-6565 at any time. If you need anything else from us in terms of Pippin's care, please don't hesitate to ask.
Take care
5 stars Anonymous Verified customer
My pets since Dr Blake first started this practice and contiued with Dr Connelly have been given excellent care over the years
5 stars Elaine B Customer since 2002
We have used Willard for 32 years. Service is outstanding and compassionate.
All the vets, techs and office staff our great.
We have had Dr. McVicker since she joined the practice and she is like part of our family. She treats my cats as if they were her own.
5 stars Diane A Customer since 2018
Expert and loving care!
5 stars Robert P Customer since 1997
Always feel comfortable while at Willard with my pet
5 stars Anonymous Verified customer
Took the time with my pet, was very helpful and appreciated
5 stars Laura D Customer since 2015
Thank You for the Great Thorough exam on My Skylar She was overdue on alot and You took the time to make sure she was all caught up and her eyes from allergies and her ear issue .
It was a Delight meeting DMV Emily Peterson .
I Love the New Report Cards wrote out after their appt's
Skylar and I just Love Willard Veterinary BEST care !
5 stars Anonymous Verified customer
All the staff at Willard are so kind and take very good care of my dog. They are conscious of how expensive veterinary care can be and I feel like they only suggest treatments or tests that are necessary, whilst being clear about the costs.
5 stars Stacey B Customer since 2007
The care we receive at Willard Vet is consistent and excellent. All the techs and vets are caring and thorough.
I wish they would fully open the clinic though. I was allowed in but only after having to call in and go through a full history on the phone.
5 stars Nicholas Q Customer since 2018
Dr. Gravelle and the staff at Willard Veterinary Clinic are absolutely wonderful. They take fabulous care of our aging dog! They are kind, gentle, and so genuinely loving and sweet with their patients. We feel so comfortable with the staff and the excellent care they provide!
5 stars Vanessa C Customer since 2022
After looking for a cat friendly veterinary knowing my current vet for my dog wasn’t the most friendly place I was beyond happy to find this office. They are extremely kind and helpful, thorough and comprehensive.
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