Just visited Dr Rice yesterday, and I am very angry with the woman at the counter. When I went to the counter, the woman at the counter said "you have a $9.80 balance. Would you like to take care of that today?". Of course. I handed my credit card to her, but she actually swiped charged me the full fee of my yesterday's visit without letting me know the total and letting me know she was going to charge that amount. She only explained after I asked her about the charge. Then I know that the periodic oral evaluation, x-ray and periodontal maintenance cost $2xx. She charged me the total even though I do have insurance!!!! She explained that she will return money back to me if my insurance company pays them. However, X-ray is at least covered 80% from many of my previous visits there. She also didn't give me a specific day when she would know whether my insurance company pays them.
Kathy is great. Dr Rice didn't communicate much with me. He looked at the X-rays, but didn't tell me anything about my teeth.