Good people, appts. Always available in timely manner when requested. The prices for grooming needs (nail trim, anal glands, check up) are overpriced ($100 vs $25 max. at general pet stores) For more serious issues (vaccinations, rashes, infections) the meds are really great, but expensive. I also would suggest to give more customer edu. for preventative purposes. Lastly, Gale (receptionist) is the best, very accomodating to customers and pets.