97.1% would refer friends and family to us

5 stars Verified customer

Had an emergency tire situation come up and needed a local service company, that carried my specific tire, to help with a repair on a moments notice. Tina and Dino were both extremely helpful and courteous and got our car in immediately for the repair. And then, without requesting their help, Dino organized with the original tire company to have a claim processed for cost reimbursement. That was excellent service being a first time customer of Winkler's!

5 stars Verified customer

An old car was offered as a FREE loaner. If I'd stayed I would have taken advantage of the free beverages too. But I was on my way to work. They did the work, at the price that was quoted, in a timely fashion. I got a text, as opposed to a phone call, when the car was ready, which I liked. The staff also let me know about a deal they were offering when it came time for my next oil change. I liked the experience.

5 stars Verified customer

Professional, competent, honest work. Great friendly staff, easy loaner, very comfortable place to take your car.

5 stars Verified customer

Though unfamiliar with my vintage English '67 MGB-GT, they were up to the challenge in handling the Maryland Inspection. It was educational for both myself and those looking over the roadster.

4 stars Verified customer

Thorough and prompt. And I appreciate the coffee and snacks because I hadn't eaten.

5 stars Verified customer

I was treated very professionally and kindly. The price was fair for the oil change. The coffee in the waiting was delicious. The car was ready earlier than promised.

5 stars Verified customer

Great service!

5 stars Verified customer

I love this place! The service is great, the lobby is super clean, and the prices are very reasonable. I drive up from Bethesda because I know I'll get honest service, honest pricing, and a friendly staff!

3 stars Verified customer

I got the discount on my oil change that I expected based on an email coupon they'd mailed out that I was eager to take advantage of. Got a list of "what's wrong with the car" that I still feel the need to get a second opinion on. Noticed a sign saying buy three oil changes get one free, but had to ask about it in order to get the deal. same with the $55 off $500 or more, you have to ask for it in order to be offered it. The location is convenient and the waiting room comfortable. Still gotta determine if the water pump is really worth $450 and immediately decided the "headlight polishing" was NOT worth $150. Also, work was completed in a timely fashion.

Winkler Automotive Service Center replied:

Olivia, We are disappointed we did not meet all your expectations and that we were unable to gain your full trust and understanding on the repairs we have recommended. We pride ourselves on being very transparent with our customers. One tool we use for that is our digital inspection, that usually includes photos of the items in question. We failed to include a photo of your leaking water pump and that does neither of us any service. We would be happy to correct our mistake and show you in person so that you can see exactly why and what we are recommending.

For the two offers we have available, while we welcome our customers to use our promotional deals and discounts we offer online and through postcard and email we do not automatically apply these to estimates as they must be brought to our attention if a customer would like to use them.

The buy 3 get 1 free oil change card however is given to every customer that has their car in for service at the time of final check out, and if said service included an oil change we will punch the card for your first oil change toward the free one.

I hope that this helps explain our processes and what had occurred during your visit and please give us a call if you have any further questions on your visit and when you would like to stop by so we can show you and explain why we recommended the water pump.

Best, Tyler

5 stars Verified customer

I have been using Winkler for many years, and enjoy the expert service they provide both my aging vehicles, a 2004 Honda Odyssey and 2008 Smart. The service techs and staff always keep me up to date and informed on the status of my vehicles, use cutting edge technology to benefit their customers, and, as always, provide timely service.

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