97.0% would refer friends and family to us

5 stars Verified customer

As always, Winkler provides friendly service and does a great job!

5 stars Verified customer

Excellent customer service excellent work excellent EVERYTHING!!!

5 stars Verified customer

Excellent customer service, great feedback and advise, reasonable pricing. I will be having my car serviced here from now on. I highly recommend Winkler Automotive Service Center.

5 stars Verified customer

Got appointment I requested at last moment.

Work finished well before their estimated time.

Thanks.

5 stars Verified customer

car gets fixed first time every time.

5 stars Verified customer

The people here are so friendly! While I was there, an old man walked in, and they knew his name. They patiently listened to what he was saying, which was a little confusing, and worked it out without any damage to the gentleman's ego.

In addition, the loaner car they provided was a lifesaver. My husband and I both drive a great deal for work, so being down a car is not an option, but renting one is expensive.

Winkler also keeps you updated with emails and/or texts to know when your car is looked at, what is wrong, when it is being worked on, and when it is finished. Love the real-time updates.

5 stars Verified customer

only 1 week later but so far A okay. Will update.

3 stars Verified customer

After the initial first encounter of the gentleman not being able to locate my name in the system, and later my car being driven off by a staff member with no prior notification, the owner rescued the day by coming out to have a conversation to explain their way of doing business. In addition, he explain why the staff member drove off in my car, which I thought should have been explained to me upon accepting my keys.

Even after it took longer than expected, I was content after chatting with the owner. Big surprise: Upon leaving, it was apparent that the staff member who drove my vehicle tinkered with the vehicle leveling system. This happened when someone who doesn't know what they're doing simple move things and forget to move them back. As a result of the tinkering, my vehicle gave me prompt notice that I could not exceed a certain speed, which was dangerous--seeing as though I had just pulled out onto a major road. Nevertheless, I had to come to a complete stop, change the leveling system and get to my next appointment. This incident could have been disastrous.

In the future, I would request a Land Rover certified mechanic that is licensed to work on Land Rovers--not a beginner and certainly not the same mechanic. The service I requested was simple. I haven't checked under the hood to see if the oil cap was put back on, but here's hoping. I will give Winkler another try--Only if we can agree on services performed.

Winkler Automotive Service Center replied:

Hello Cathy,

I want to start off by saying thank you for trying us out last week. Personally, it was a pleasure meeting you, and a pleasure sharing with you our shop's philosophy.

However, I want to sincerely apologize for the bad service experience you had with us. We certainly endeavor to always pleasantly surprise our customers, not the other way around, so I took your feedback to heart. We conducted an internal review of your experience with us, and added a few items to our processes, as well as conducted a refresher of some items that had been overlooked. I can assure you that we have also worked on Land Rovers previously, and the customer experience in each case was stellar. I am as I said personally disappointed by the quality of your experience with us, especially for a first time. I thank you in advance for being willing to give us another chance in the future.

Sincerely,

Karim

5 stars Verified customer

Fast and professional. Fully explained everything in easy to understand terms. Very friendly. Glad I found them!

5 stars Verified customer

I was in an out and no time. they were very courteous and polite and excellent customer service. I will Be definitively returning.