I am new to the area but have been to a Woodhouse before, many times in NJ. It has always been my favorite spa. I was somewhat disappointed with the one in Austin. I was disappointed that I was not shown to the locker room to get into a robe before my treatment, even though I was having a facial only. One of the purposes I go to the spa is to relax, and it’s hard to do that in your day clothes with your purse and cell phone. Further, when brought to the treatment room, I noticed that the shades did not extend to the top of the window — while you couldn’t see in or out, it made the room so bright that it was hard for me to fully relax. Lastly, the room was very cold and the facialist was also cold (her hands). This caused me to think about wanting to be warm the entire time. All in all, the facial was ok. I will most likely give WH Austin another shot and be more specific about what I am looking for next time I visit.