Disappointed. We had arranged a 3-hour experience to celebrate our anniversary. I had never been there before. Upon arrival, we were not presented with how the experience would work - did not get told that robes and slippers were available in the bathrooms (although later, my wife discovered that's where they should have been, even though none were available in her bathroom). Equally, nothing was said about lockers etc. It would have been nice to secure our belongings (including our phones!) and changed, instead of re-dressing between treatments. The best part for me was the facial - not impressed with the massage or the pedicure. I will try other places before coming back to Woodhouse. In fairness to them, they offered a throw as compensation for our disappointment.