The facility was beautiful and all the staff members were great. My appointment was late in the day and maybe that was part of the problem. The Relaxation Room (or whatever is was called, sorry!) had empty glasses on most of the tables and didn't make a great first impression.
I had an 80 minute pedicure and had hoped for a great foot massage after a long week. The girl who did my pedicure had beautiful, but very, very long nails and therefore couldn't really do the foot massage I thought I'd get. After my polish was on, her long nails dinged both of my big toes and had to be redone. Again, this was at the end of the day, so she repainted and sent me on my way. My left toe was smudged by the time I got home. So bummed. I was there with a gift certificate so I wasn't out any money. But I don't think I'll be back. I'm not going to "diss" your spa to anyone, but I did want to give you feedback.
Thank you for the feedback! We did have a group party last weekend, but that should never be an excuse, as our relaxation room should always look pristine! If you wouldn't mind...please contact our General Manager directly at email@example.com and we can discuss your experience in more detail and make things right! :)