I recently visited for a bachelorette party. This was my first time visiting a Woodhouse Day Spa. Upon arriving we were offered only water even though I later found out a mimosa was included with our spa day. My first treatment was a 50 minute mani/pedi. I was greeted by Courtney. Upon putting my feet in the water I noticed it was barely room temperature. I asked Courtney for some more hot water to find out their water heat was broken and there was no warm water ready as I watched two other stations be filled with steaming hot water. I was very disappointed by the pedicure as she was done with my toes within 20 minutes of sitting down. I had to ask her to get me a cup of cold water as the air conditioning in the room must have been broken as well because I was sweating. While she was working on my fingers I had a cut and told her and she continued to pick and pull at the skin on it to "fix it" after I told her twice not to as it hurt. She missed about half of each nail not covering it fully to the cuticle on the bottom or sides. I was out of my mani/pedi within 40 minutes, a lovely 10 minutes short. She made me get up and leave with wet fingers and walk back to my room.
My next services was a 25 minutes massage with a guy that I can't remember his name. He was FANTASTIC! I wish I had just done a 50 minute massage with him and called it a day. He applied great pressure, was very good at working out the stressed filled areas on my neck and back. Would definitely recommend him!
I later found out that the girl who booked this for our bridal party experienced much difficultly and a lot of issues booking for months that she had to go through corporate. Amy insured that everything would be taken care of and extra things would be provided to make up for all the stress we encountered, however we did not receive anything. Also our appointments were spread out so while we were a group, we were only together in our room waiting for the next appointment. It would have been nice to have been able to get pedicures together.
Overall I was very disappointed. This is supposed to be a luxury spa and I had very high hopes yet I feel like employees didn't understand that concept. We spend a lot of money and I can definitely without a doubt say it was not worth it. The massage may have been good but that was only 25 minutes out of the 4 hours we were there. We were there as a bridal party and did our best to make the best of it and have fun and enjoy it but the staff did not make it easy.