I took my cat Gabriel in for some severe urinary problems. Although they were very busy the day I was there, they made time to perform a procedure to help diagnose the problem, draw blood, take xrays and do whatever was necesary to send me home knowing what the problem was and how to treat it. They knew how upset I was about my sweet boy being sick and they brought him to me so I could see him before his procedure. This meant the world to me. I'm an ICU nurse for many years and can deal with calamities no problem. But when it comes to my kitty being sick, I'm a mess. To a person, the attention and compassion shown to my cat and myself was extraordinary. And their expertise was outstanding. They kept me well informed the many hours he was there and called to check up on him for days. I cannot recommend them more highly.