Erica is amazing, her level of knowledge and professionalism is awesome. I don't even have to worry about a thing when it comes to my hair. I let her look at my hair and she asks questions, I give feedback and I can close my eyes and wake up looking brand new. The trust level is that good. Never have I had a bad hair cut or color in all the years I have been going to see Erica. Also, the shampoo massage they are the best. I love how she keeps learning and taking classes even though she has been with W's for over 13 years, she is still eager to learn more to stay in with the latest styles. Her energy makes you feel welcome and you don't feel like your just another customer. You feel like your taken away from the outside world to leave there feeling like a brand new person.