Dr. Brooks-Owens and the vet tech were fabulous with our dog, King! So gentle and patient--but persistent! After his initial freak out (which they handled beautifully), I have never seen him so calm and compliant at the vet. I am very grateful and impressed with the care he received. We received great care also--when Dr. Brooks-Owens came into the room she noticed that my daughter did not have a chair and brought one in for her from the waiting room. That's great hospitality and going above and beyond. thank you!