The first person that was assigned to assist in finding new frames was Lauri. From now on in the future, I will be requesting that she NOT help out. First, to show me where the frames were. She points in a very general direction, and when I got up to look at various frames, that was the last time she did anything. It is obvious she lacks the customer service skills needed to provide a positive experience.
Her overall attitude was poor at best.
Another associate came over and helped out in finding the correct frames. She was very helpful.