I had called the day before David's appointment and requested you send me the bill for his glasses as I wouldn't be able to be there for his appointment. The receptionist said that would be fine. However, when David got his new glasses he was told he would have to pay and a bill couldn't be sent. So frustrating!!!
We apologize for this misunderstanding! It sounds like there was a miscommunication between our staff members. Normally we do ask for payment at time of service; however we do make exceptions when needed. This case is a situation where we would have definitely been willing to send the bill to you. Please accept our apologies and know we will address this situation as a team in hopes of preventing it from happening in the future. Thank you for your feedback. It helps us to better serve our patients!