I had called the day before David's appointment and requested you send me the bill for his glasses as I wouldn't be able to be there for his appointment. The receptionist said that would be fine. However, when David got his new glasses he was told he would have to pay and a bill couldn't be sent. So frustrating!!!
We apologize for this misunderstanding! It sounds like there was a miscommunication between our staff members. Normally we do ask for payment at time of service; however we do make exceptions when needed. This case is a situation where we would have definitely been willing to send the bill to you. Please accept our apologies and know we will address this situation as a team in hopes of preventing it from happening in the future. Thank you for your feedback. It helps us to better serve our patients!
The first person that was assigned to assist in finding new frames was Lauri. From now on in the future, I will be requesting that she NOT help out. First, to show me where the frames were. She points in a very general direction, and when I got up to look at various frames, that was the last time she did anything. It is obvious she lacks the customer service skills needed to provide a positive experience.
Her overall attitude was poor at best.
Another associate came over and helped out in finding the correct frames. She was very helpful.
The staff there took wonderful care of me. I had a short wait and everyone was very helpful and pleasant. My glasses we're done promptly and I pick them up the same day. Great service would recommend to friends and family
The doctors are excellent and patient. I couldn't recommend them enough. I got glasses for the 1st time in over 10 years. They fit great. They were done very fast. I am happy to say we will continue to give them our business for years to come.