93.3% would refer friends and family to us

5 stars Verified customer

As always, very professional and patient in explaining the work done.

5 stars Verified customer

I was very impressed with your overall service. I brought my car into you for a second opinion and you found the problem and fixed it at a much less expensive rate than the original quote I received from another repair shop. The car runs beautifully and I plan to bring all of my car needs to you from now on! Everyone was very helpful. I needed a ride home and then later I needed a pick up too. I really appreciated that service. Everyone was very warm and helpful.

Thank you and Merry Christmas!

Cheryl Masaitis-Spychaj

5 stars Verified customer

Friendly, efficient and provided useful updates.

5 stars Verified customer

Fast and courteous service--and a clean car!

5 stars Verified customer

Upon request gentleman drove my car around the block to make sure dashboard signs were fixed. The staff is very knowledgeable and helpful.

5 stars Verified customer

Like to thank Yates again. I have been going there for years and have always been treated great. So now that they have a Detailing Serice and I decided to try it out this week. The Detail Guy did a fantastic job on my Super Duty. I know that was a big job and it looks Great! I would recommend anyone that wants to get from a wash to a beautiful wax job done. Take it to Yates. The Detail Shop is even indoors. So it doesn’t matter what the weather is, like it does at most places. They have built a 5 Star facility at the Braddock Rd shop. Take advantage of that!!

5 stars Verified customer

The service was wonderful. Everyone seemed like they genuinely cared about my car maintenance and I didn't feel like they tried to up-sell me on things that I didn't need. My heat is now fixed in my car, however, they must have switched a wire because my right turn signal now sounds like it's having heart palpitations. It's sounds twice as fast as it used to and twice as fast as my left turn signal. Weird.

3 stars Verified customer

I came in for a brake inspection, knowing that the pads and rotors would likely need to be replaced. Joe was great on the phone, walking me through the price points for that job, plus the suggested engine flush and spark plug replacements. I ended up only doing the breaks and an oil change this time.

My issue is that despite being told that my car would be finished that evening, no one called to update me that my vehicle would not be complete until the following day. I called that night asking for an estimated time for pickup, since it was 2 hours after they initially told me the work could be done, and was told that they seem to have forgotten to call me and the car was nowhere near ready. Although they provided me with a loaner immediately, when I called the next morning to confirm pickup I was told once again more time was needed.

The work that was done on my vehicle was great, it was the service this time that really let me down.

5 stars Verified customer

The service was great and technicians very professional.

5 stars Verified customer

I really appreciate the great service we received at Yates. I also appreciate the VERY polite and helpful staff.