93.3% would refer friends and family to us

5 stars Verified customer

Thank you...for the excellent service...

5 stars Verified customer

As always, an excellent experience.

2 stars Verified customer

$495.36 to repair a loose sensor wire.

5 stars Verified customer

Yates team greeted me warmly, took great care of my car - washed it! and held it for me until after work. Excellent experience overall!

5 stars Verified customer

Yates Auto was great. This was my first time there. I had been looking for a trustworthy shop to take both my cars - a 2003 Honda Accord and a 2007 Honda Odyssey. I was trying to decide whether or not to put more money into both cars. Ken Bond (their Service Manager) helped me to think through the process and make a sound decision. I couldn't be happier. Both cars run like new. They needed work on the suspension, struts, shocks, engine mounts, exhaust etc. They gave me a fair price and a loaner car for 5 days.

5 stars Verified customer

As always, the Yates team was responsive, explained to me the problem and options, and had my car repairs quickly. Their professionalism is what has kept my family as loyal customers for ma years.

5 stars Verified customer

Yates saved me he other day. My tire had been losing air and 40 minutes before closing, they got

It Up and found a nail and plugged it up. Cannot thank them enough!

5 stars Verified customer

I am new to the area and have luckily found Yates Automotive. I had a brake issue unsolved by others, but Yates's folks diagnosed the problem immediately. They are always polite, courteous, and most importantly competent. Us non-mechanically inclined types are always at the mercy of automotive repairmen and their con jobs, I do not feel that way with Yates -- I believe them to be an honest and earnest family run business. Keep up the good work.

2 stars Verified customer

My recent visit to Yates was for a car detail on our Mercedes. We used a coupon Yates gave to us to make up for an error during our previous visit for our Lexus. The detail on the Mercedes was less than satisfactory because somewhere in the process, the cap to the radio on/off button was removed and never replaced. What was left was a messy sticky uncapped button stub. I am still waiting for Yates to remedy the situation; I haven't heard anything from them yet. In addition, when I got the car home I also discovered the floor mats were not there. I drove back to the shop and the technician said they were in the trunk. They were not. They had to be located in the shop and this necessitated another trip back to the shop for me.

This visit and the previous problematic visit for the Lexus have not demonstrated the attention to "service" that Yates advertises. I would like the cap to be replaced but have no confidence due to the lack of communication from Yates.

5 stars Verified customer

Detail Department did an excellent job on my vehicle

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