I came in for a brake inspection, knowing that the pads and rotors would likely need to be replaced. Joe was great on the phone, walking me through the price points for that job, plus the suggested engine flush and spark plug replacements. I ended up only doing the breaks and an oil change this time.
My issue is that despite being told that my car would be finished that evening, no one called to update me that my vehicle would not be complete until the following day. I called that night asking for an estimated time for pickup, since it was 2 hours after they initially told me the work could be done, and was told that they seem to have forgotten to call me and the car was nowhere near ready. Although they provided me with a loaner immediately, when I called the next morning to confirm pickup I was told once again more time was needed.
The work that was done on my vehicle was great, it was the service this time that really let me down.