Okay, you guys are usually great, but I came in because my brakes sounded bad and you fixed a guard that was scraping then told me that my brakes were fine. The green box on my sheet was checked, so I assumed that you actually checked them.
When you said my battery wasn't great and my transmission fluid was dirty, and said it would be around a hundred for each fix, I asked again if my brakes were okay, because I couldn't afford to do the battery and trans fluid if I also had to replace brake pads and rotors. You said my brakes were fine, so I spent the extra money. Within a few days I noticed that the brake grinding sound was still there, though quieter without the guard piece scraping, and I had to take more time off work to come back and spend more money that I don't have.
Next time, if I ask you to check my brakes. Do it. Don't assume you fixed the problem by fixing something else. I would have been happier if you'd given me the brake inspection for free when I had to come back, and Fred said he shaved as much off my bill as he could, but it was almost as much as I had spent the week before for a battery that could have waited until next winter, and a trans fluid replacement that would have been cheaper at the Quick Lube.
It sucks that my credit card is now maxed out, and I will probably look for someone else to do any further maintenance. That said, my car is running very well for now, thank you.
Thank you for letting us know we did not meet your xpectations during your recent visits. We value your business and recognize that you have been a faithful customer, bringing your car to us for nearly 5 years and almost 100k miles. It was our error by only focusing on the exhaust heat shield noise. In retrospect, perhaps we should have suggested a formal brake inspection for peace of mind driving. We are happy to hear the car is running well now. Please feel free to call me anytime regarding this or any other issues you may have regarding our services. Fred Young, President. 920.743.9228