My appointment was with Pamela, The lobby and office was beautiful, tranquil and comfortable. I checked in, signed a few electronic forms, was offered a drink (healthy, tea, water or soda) waited about 15 minutes then was escorted to the room. She went over everything, asked if I had any questions, took some before pictures then got started. The session took about an hour. She gave me an ice pack, I checked out and was done. The session went smoothly with no pain. I left very satisfied with my results! Would recommend “YOUTHFUL MEDICAL SPA” to anyone. I had a great experience and appreciate the entire staff and how kind and personable they were.