23838 Valencia Blvd
Suite 150
Valencia, CA 91355

Mon: 9:00AM - 6:00PM

Tue: 11:00AM - 8:00PM

Wed - Thu: 9:00AM - 6:00PM

Fri: 8:00AM - 5:00PM

Sat - Sun: By appointment only

89.0% would refer friends and family to us

1 stars Customer since 2017

I went to Dr. Zak's for a mild discomfort in my mouth. I was told:

1. I had nerve damage and probably needed a root canal and cap. This even though they could find nothing with their exam.

2. I ground my teeth

3. I had four cavities that needed filling.

4. The standard cleaning was very poor. Typically a good cleaning takes 45-60 minutes. I was out in less than 20.

Estimated out of pocket to me after insurance was about $1200 dollars

I am blessed with good teeth, so I was skeptical of the diagnosis. I went to another dentist. I was told:

1. I had one cavity

2. I needed a cap, but no root canal. And this was on the other side of my mouth. He showed me x-rays of how this tooth had deteriorated because of a large filling.

3. I had the new dentist do a cleaning. It took about 45 minutes. I could tell they were getting plaque during the cleaning process, confirming my suspicions that the cleaning I received at Dr. Zak's was sub-standard.

Estimated out of pocket to me after insurance was about $400 dollars.

Additionally, Dr. Zak didn't cancel an appointment when I had called and cancelled. They said they would get back to me with estimated costs, and didn't. I had to call them and remind them.

I strongly encourage you to stay away! From my experience, I believe they have dishonest business practices.

5 stars Customer since 2017

I always feel comfortable when I come in and I always leave feeling like I was well taken care of.

Dr. Zak Dental Care replied:

Thank you Scott.

4 stars Verified customer

I am totally pleased with the care but have two suggestion: each staff member should introduce themselves and the aftercare instructions are buried in the mountains of signed releases. Please pull out the simple instructions for patients and give them to them after dental surgery.

Dr. Zak Dental Care replied:

Thank you for the review.

5 stars Customer since 2017

The experience was great, I felt comfortable throughout the entire process and the staff is very nice.

Dr. Zak Dental Care replied:

Thank you very much Wendy.

5 stars Verified customer

Excellent care

5 stars Customer since 2017

Everyone is helpful. Pain...less

Dr. Zak Dental Care replied:

Great to hear Etta.

5 stars Customer since 2017

They will take as much time as needed to discuss your treatment options with you until you are comfortable with both the procedure and the costs involved .

4 stars Customer since 2003

Usually very good. But sometimes, with all their new DDS's, there are issues. The office fixes these but with more visits.

Dr. Zak Dental Care replied:

Thank you Roy.

5 stars Customer since 2018

The wait is usually pretty short and they truly care about their patients.

Dr. Zak Dental Care replied:

We appreciate your review Nicole.

5 stars Verified customer

Friendly and helpful

Dr. Zak Dental Care replied:

Thank you.

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These guys were incredible! I've had a problem for a year or more with the rear AC in my 2006 Sienna van. After spending hundreds of dollars to no avail at the dealer and other shops I had decided it couldn't be fixed, but as I was checking it into Aamco for scheduled maintenance, they asked if there was anything else they could look at. I told them about the AC and the problems others had diagnosing it. They asked if I wanted them to spend an hour checking it limiting the cost to $120, and I told them give it a shot. The next day they called and said they had found a number of anomalies with the way it was hooked up, they didn't have it working yet but would like to spend two more hours trying. Since it seemed that someone was at last making some sort of progress I gave them the go ahead. Next day they called again and said they had found and corrected more strange things about it, but it still wasn't working. I told them well good try just go ahead and do the maintenance. Their next call said the maintenance was done, and they had found and repaired more oddities with the AC (with some speculation that previous repair attempts may be responsible) and they would like to keep the van and try a few more things, I told them I was through paying for attempts, but they were adamant about not giving up. Finally they found the root problem, and needed a part that was a couple thousand dollars from the dealer to make it work. I told them thanks for the attempt but I was done. Next they called back and said they had found the part refurbished for a third of the dealer price and quoted me $1600 all in to get it repaired. I told them I would pay the sixteen hundred if they got it running, but only $360 if they failed. Apparently failure is not an option for these guys, they kept the van another week. The part they had found was for a different series sienna but they found another, also wrong, then one or two more before finally driving across the county to check the compatibility and securing the right part. They installed it and finally success, the rear AC was working again! The final part was more than the one their estimate was based on but they stuck to the $1600 bid and warranted the job parts and labor for twelve moths/twelve thousand miles, even though the refurbisher only warrantied the part for ninety days. Well, what can I say? I mean the story speaks for itself, you decide if these are the kind of people you want working on your vehicles. I know where I'm going for my vehicle maintenance from now on.
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