My experience with Kayleigh was and has always been flawless. She does fantastic, careful work, and I love every interaction I have with her.
That said, I'm really unhappy with my waxing experience. Your menu says $10 for a lip wax, then I was told it was $17. I was given a $7 discount for that being incorrect, but you may want to change the menu to reflect current pricing. I also got an eyebrow wax. Total time spent was around 7 minutes and I then paid $30 plus a $6 tip for this service. When I got in the car, I noticed my eyebrows were not trimmed evenly at all, and my lip still, embarrassingly, still had one gross black hair (thanks, Italian heritage!). Can I fix this myself? Of course, and I did so this morning. I shouldn't have to, though, especially for what I paid.
On the other hand I spent over two hours with Kayleigh and paid $100 for cut and color that I was very pleased with.
I did call the salon and they offered for me to come back and get the waxing fixed. That is not at all a good use of my time. It should have been done right the first time. I'm not well off, and this was a treat for myself. I'm really disappointed that the poor waxing experience overshadowed the rest of a great visit.