1767 W. Ogden Avenue
Naperville, IL 60540

Mon: 12:00PM - 10:00PM

Tue - Thu: 9:00AM - 10:00PM

Fri: 9:00AM - 7:00PM

Sat: 8:00AM - 5:00PM

Sun: 10:00AM - 5:00PM

94.8% would refer friends and family to us

5 stars Customer since 2009

Always a 5 star experience!

5 stars Customer since 2010

Excellent highlights, as usual!

5 stars Customer since 2014

Brittany is the best - she is very skilled at what she does. Brittany makes the whole mani/pedi experience fun!

5 stars Customer since 2004

Always happy with my visits to Zano!

5 stars Customer since 2015

Has a vision - and works his magic. He gets what he needs to do. Focused, precise, gets you in and out and looking fabulous.

5 stars Customer since 2010

Luv coming for my hair color and haircut. Sarah is the best hair technician. Luv Deo's haircut.

5 stars Customer since 2017

Katya was great. I had a bit of a time restraint and she handled it perfectly! I was finished in perfect time to get to where I needed to be with a beautiful new color and style.

5 stars Customer since 2017

Very welcoming salon with great staff!

4 stars Customer since 2017

Nice experience

4 stars Customer since 2017

My experience with Kayleigh was and has always been flawless. She does fantastic, careful work, and I love every interaction I have with her.

That said, I'm really unhappy with my waxing experience. Your menu says $10 for a lip wax, then I was told it was $17. I was given a $7 discount for that being incorrect, but you may want to change the menu to reflect current pricing. I also got an eyebrow wax. Total time spent was around 7 minutes and I then paid $30 plus a $6 tip for this service. When I got in the car, I noticed my eyebrows were not trimmed evenly at all, and my lip still, embarrassingly, still had one gross black hair (thanks, Italian heritage!). Can I fix this myself? Of course, and I did so this morning. I shouldn't have to, though, especially for what I paid.

On the other hand I spent over two hours with Kayleigh and paid $100 for cut and color that I was very pleased with.

I did call the salon and they offered for me to come back and get the waxing fixed. That is not at all a good use of my time. It should have been done right the first time. I'm not well off, and this was a treat for myself. I'm really disappointed that the poor waxing experience overshadowed the rest of a great visit.

Zano Salons & Spa - Naperville Ogden replied:

Thanks Nikki, for your feedback, we attached a note in your next appt for complimentary eye and lilp wax on 12/17

Zano Salons

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