Outstanding experience. The place is immaculate and comfortable. I was guided through my tattoo removal by Dani (I hope that's the right spelling) who took her time to clearly explain everything. From how it works, what to expect, cost, after care, etc. After all is said and done I was ready to go. Again, Dani could not of been any better in getting me ready for the process and then finally ready to get it done. Well 60 seconds later the 1st pass was done! I had a roughly 5" light tattoo I wanted to get removed. While you certainly feel it, if you've gotten a tattoo it's no worse and so fast you don't have time to really sweat it. I opted for the ART process so was getting 4 passes done that day. I got iced up and waited about 30 minutes for my next process. They have nice quite rooms with recliners or I just went out front to people watch. I had the good fortune to meet Chris, the owner, and we chatted for a good 25 minutes. I finished all my passes and honestly the worst part was the traffic getting home. I have to wait to see the ultimate outcome, but feel pretty good about it. Anyway, great place, great people and hopefully great results!