Terrible experience! This was my third haircut with Kim. I have short hair--a pixie cut. The first haircut Kim did was great, second cut--not so great, one side was really uneven. My most recent and third cut from Kim was horrible. I was very specific: pixie cut, soft and feminine, neat around the ears and layers so I didn't appear to have helmet hair. Kim effin butchered my hair. She screwed up and she knows it. At one point she said, "I was trying to blend your hair and took it too far up on the sides." Kim literally cut my hair so short on the sides that my scalp shows. I NEVER wanted a cut like that! I'm a 52 year old woman, not some 20 year old roller derby girl. Don't know why no one can seem to do a simple pixie cut, do the stylists even do continuous training anymore? FURIOUS!