94.1% would refer friends and family to us

5 stars Customer since 2018

very good

1 stars Customer since 2018

my Daughter and I wen yesterday , and the girl at the front desk seems like hate people, give us a really bad service , we feel that a racism was involved , and she talk with a sarcasm every time when we ask her something

I think the owner or manager need to read all the bad reviews have this location ASAP

I should read before came yesterday

5 stars Customer since 2011

Aimee is always amazing!

1 stars Verified customer

The receptionist by far has been the worst customer service I have ever had , she gave us the worst treatment as far as making us feel welcomed or even giving us any hospitality at all ! I would never recommend this to anybody I know , the massage therapists did the worst massage if you are going to pay for this massage you might as well just stay home and have someone rub your back . The receptionist with the glasses should not be able to keep her job with that kind of customer service , do not waste your money on this Zen massage store just go to Dilworth and get your money worth

2 stars Customer since 2018

My experience with my masseuse was amazing. the front desk staff is awful.

I went in for the first time to buy a girlfriend a GC, I stood there for 11 minutes without the girl at the desk even speaking to me. I asked her for a GC and then she ignored me for 11 minutes. When I came in for my massage a different girl who was at the front desk was on her cell phone, she checked me in and then went outside for the entire time I was there on the phone. I was early so I was in the waiting area for about 35 minutes. I don't understand what kind of training or customer service you try to offer but you are failing miserably with your front desk staff. Honestly the customer service at Hand and Stone in Huntersville blows Zen away,

3 stars Customer since 2018

My husband purchased a one hour deep tissue massage for me Mothers Day. I was looking forward to the relaxation and down time. I was very disappointed when I left. My massage therapist pretty much gave me a regular massage. The pressure was never hard enough. She was constantly running into the table and shaking it. The people in the halls or other rooms were loud and I could hear them the entire time. Very disappointed.

5 stars Customer since 2013

Amie is excellent! Her demeanor and her work! She really helped issues that I have been having for months in my neck and back. I will definitely be back!

5 stars Verified customer

Amy is the best! She listens to any concerns you may have and provide wonderful massage therapy.

3 stars Verified customer

I am huge on Customer Service, I believe that a person should be greeted the same way as the person in the morning as the last person of the day even if you are ready to go home. I work really hard myself hence why I booked the massage after a long hard day at work. If you are new to Zen Massage then the process should be explained to you must fill out the paperwork first, once it is filled out, the masseuse will be right with you, here is an envelope for the tip, etc. I give it 3 stars because the masseuse was great and courteous.

5 stars Customer since 2018

Such a relaxing and enjoyable experience! Definitely recommend - staff was extremely welcoming and friendly.

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