100.0% would refer friends and family to us

5 stars Customer since 2016

I livre in a senior housing apartment & my carpeting looks so clean & is so much softer than when I moved in, & no smell ... Read More

5 stars Customer since 2011

Zerorez just cleaned a wool rug for me and handled it beautifully. Tim was so professional and made sure he went over wi ... Read More

1 stars Verified customer

Last year we used Zerorez as it was referred to us as a great company. First they were really late for my appointment. ... Read More

Zerorez Madison LLC replied:

We are very sorry to hear this. Although this is not the typical experience (see 1500 testimonials on Facebook link) on a rare occasion something comes up that we need to come back out and look at the issue again. Customer satisfaction is extremely important to us and we offer to come back at no charge to look at anything a customer might feel uncertain about. On the front end of scheduling we do need to have a 2 hour arrival window and we try to communicate if we will be arriving towards the back end of that window. We understand people have busy lives and schedules so we try to manage our service with that in mind. Even though this is a bit later please call us back and we will come out and clean your project again at no charge. Please ask for Brandon or owner Brad Zaugg.

1 stars Customer since 2015

Not the WoW factor

Zerorez Madison LLC replied:

Hi Jamie.

I am sorry to hear this. I went back and reviewed the notes on your project.

The technician said he was told the carpet had not been professionally cleaned in 25 years, and upon inspection he strongly urged replacement. We are able to clean carpet like this--and get it clean-- but in some cases depending on the quality of the carpet, fiber protection application, and how heavy of use the carpet gets-- it will look better but not "like new". The technician notes said that upon finishing the customer was very happy, but the carpet still would need to be replaced. We can help prolong the life of a carpet by several years...but depending on the shape of the carpet we do sometimes recommend replacement instead of having a dissatisfied customer. I am sorry this did not bring the carpet back as far as you wanted. We will certainly come back and look at this again if you think it could be cleaner.

5 stars Customer since 2013

Courteous capable crew did a great job. Recommend to anyone!

4 stars Verified customer

Carpet turned out looking good. I was surprised how wet the carpet was because I thought you had commercials out saying ... Read More

Zerorez Madison LLC replied:

Sorry for the delayed response on this. We have just started using this system and we are not keeping track of this as well as we should. Yes, it does dry quickly, especially compared to traditional cleaning. There are several variables that may effect dry time, but this should never be very wet at all.... I wish I would have noticed this sooner so we could have figured this out earlier. Sorry!! I am glad you liked how clean the carpets were but I hope you called us at the time and we figured this out for you. Did we work extra hard on a stained area that didn't dry as quickly? Unusual situation for our system, but we certainly do want to take care of the problem for you if you call or email us in those rare instances. Brad Zaugg, Owner Zerorez Madison

5 stars Customer since 2014

Aaron and James were pleasant and nice to work with.

5 stars Verified customer

Jose was the carpet technician that came to my home, and he was an absolute pleasure to deal with. I have used a number ... Read More

5 stars Customer since 2014

Service was excellent.

5 stars Customer since 2014

What a great job you did on my ...what I thought would never be able to be clean again carpets! Very happy with the res ... Read More

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