Interaction with the company's main office in getting the initial quote and with technician who did the work was easy, professional and courteous: no complaints. However, I do have some reservation about how well their system cleaned the carpet. The technician was thorough in doing the work, it's not that. It's reservation on the system itself. After two days there is still some dampness I can detect in my socks while walking on the areas they cleaned. They said I could move furniture back in 24 hours, but I'm waiting until the third day just to be safe. And, while I don't have any doubt our carpet is much cleaner, I can't help wondering if the more traditional steam cleaner methods employed by companies like Stanley Steamer might do a better job.