I had made my reservation with William since the last time I was at the salon, on Saturday March 31, late afternoon. Yet when I arrived at the salon, my reservation was with another hairdresser. That's inattentive of whoever wrote the reservations on the computer in my presence (yet I could do nothing about it). Fortunately, William is a fantastic gentleman, and he managed to turn things around so I could get my hair cut with him.
I sure hope it never happens again. It never had in any other salon where I've cut my hair in my entire life.
My ratings today are based on the experience of the mistake made, not on William's quality. He's absolutely first-rate as a stylist and as a person, and so is the woman who washed my hair.