William is great. He cuts hair great, especially my own, which is difficult for many people. He is also great to converse with.The woman who washes my hair is just as great.
My problem is with whoever makes the reservations. Third reservation in a row she has botched up. The one on May 3, she assigned me to another hair cutter. The one I had yesterday, she assigned me to Wiliam, but for a women's hair cut. The one I made for next time was made for a week early. What's happening with the staff there? It takes the luster off the salon.
The reason for not giving a 10 below has to do with the person handling reservations, not with William nor the rest of the great people washing hair and doing all kinds of great chores.