Both times I have been at Zi Spa my experiences have been great! This time I had a manicure and 60 minute swedish massage done. The lady that did my massage was wonderful! She really knew her stuff and only focused on the areas that I asked. My manicure came out good and the girl who did it was super nice, but I wouldn't say the overall manicure experience was up to "spa" level. I felt like the little nail salons in the strip malls take more pride in the overall experience than zi spa does. Normally those small salons will have you soak your hands, really clean up your nails and at the end give you a nice hand massage, but none of that happened at my visit. I was just slightly disappointed in that giving that it is a spa and most people go there to relax, not feel rushed.