Beginning with the receptionist I think all the people I came in contact with were friendly, courteous and knowledgeable . I appreciate being informed along the way as to what the tests were for and then meeting with the Doctor who explained the results and discussed my questions. I also appreciated his walking me to the person who was to assist me in my choices and explaining to her what I needed. The lady was very knowledgeable and thoughtful (She offered to get me a selection of frames to look at so I didn't have to get up,). Very much appreciated.