When I called they were very friendly on the phone and asked me what would be a good time for service. I said "how about 3:00pm today" and sure enough at exactly 3pm the truck pulled up. Jeff was the technician on the job. He was very friendly and knowledgeable about the job. The sewage line was blocked somewhere underground in the middle of the house. He pulled out his price book and told me upfront how much this was going to cost. I prefer paying for the job rather than paying by the hour.
He went in through the clean-out vent in the front yard. First he used a camera and showed me the problem. It was basically 50 years of hair and grease build up that clogged the lines. Next he took a high power water jet and fed it into the sewage line and cleaned it out. Then used the camera to showed me the before and after. There was a noticeable difference!
I was very pleased with the work. I would absolutely recommend them.