Hi, I was going to contact you to speak to a manager. I took my girls for a spa day. I've been a few times, but this time I was completely appalled by the unkempt facilities. First, my robe was dirty and had some sticky material on it with hair stuck to it. Then the hottub literally had hair, leaves, and some foamy dirt from the sides floating in it. When we went to take a shower after our appointments, the drain was FULL of hair. It was so gross and left me feeling dirty, rather than refreshed.
I told the lady at the front desk, and she just replied that she would let them know. It needed to be taken care of at that moment in time, before anyone else went back to use the showers. I couldn't believe I was at an "upscale" spa. I won't be back, even though you have great massage therapists.