The service itself was great! Only one complaint. I am a repeat customer, and I like to show up 10-15 minutes early to relax and have a sip of tea upstairs before my appointment time. However, when I arrive early, the esthetician will come out to get me before my designated appointment time, leaving me with no time to relax. I think it's great that the coffee, tea, and environment upstairs are offered, but it would be nice if customers could actually enjoy it without feeling rushed.