Staff friendly, but kept getting put on hold and hung up on when calling the hospital. Had trouble with two of my three cats that I boarded. Not able to handle Katie. Got out of her cage and ran behind wall of cages, falling down behind them. Nothing happened but it could have been a bad situation. Also, none of the techs seemed confident enough to handle the two Tabby girls to give them a flea bath as I had requested. Disappointing. First time I have ever had a problem with any of my kitties getting loose or acting out?
On the PRO side, it is great to have a convenient vet that can board, provide vet services and groom! Reasonably priced and nice facility.