95.7% would refer friends and family to us

5 stars Customer since 2015

This was my first experience with this shop. I was very pleased every step off the way. Very friendly staff and my beetle is running great. I will continue to take my baby there whenever it is needed. I highly recommend this shop. I want to thank everyone there for excellent service!

Lin

5 stars Verified customer

Everyone at Griffin's Auto Repair are professional, helpful and efficient. They are always quick to help with a problem and I find their prices reasonable.

5 stars Verified customer

Did a great job, 1k less than another estimate. I did have grease on the fender. Not a big deal at all just fyi. Very happy.. thanks

1 stars Customer since 2014

I have gotten some extensive work from you in the past and have had a good experience. I don't know if it was because there was a different manager on sight, but this last time in was so incredibly disappointing. You couldn't diagnose a problem after I paid $200 and demanded I pay $200 more. You completely ripped me off and I will never recommend your business again as I had before. I work in little Italy and it was so convenient to see you, I guess I now have no choice but to rely on a more helpful company. I have to have count every cent I spend and to be cheated so much was such a do financial toll. Maybe you are used to ripping people off, but you will never rip me off again. Also, the manager on duty told me "just buy another car," I'm sorry, what kind of helpful suggestion is that if I am bringing in it to be checked by you? My car is just fine and has passed smog and doing well - now I have to drive with beeping every single time I drive bc you didn't know how to turn it off. I am incredibly disappointed at the lack of help and care- your front desk was completely apathetic. I never leave reviews like this but you left me feeling completely cheated.

5 stars Customer since 2015

Professional friendly quality job

5 stars Customer since 2015

Excellent work, honest and reasonably priced. A most refreshing and pleasant experience in auto repair. A professional team of experts for your repair needs.

4 stars Customer since 2015

Griffins auto repair were professional and friendly. They completed my AC work on time and within original budget.

We were very satisfied with their work and would go back..

5 stars Customer since 2014

Great customer service and friendly staff.

2 stars Customer since 2013

The vehicle (Volvo) was submitted for a coolant leak. The first diagnosis from Griffin was a thermostat which was changed. I returned to the garage and the vehicle still leaked in the same place. I took it back to Griffin and it was correctly diagnosed as a cracked overflow bottle. Griffin did not acknowledge the misdiagnosis and only offered to compensate for the labor of replacing the overflow bottle. Not as good a I would have expected.

1 stars Verified customer

My first time was fine the second time they tried to scam me