First of all I want to make it clear that I have no complaints against the massage therapist. She was very good!
The problem was with the gal at the front desk. I arrived 7 minutes early for my appt and checked in at the desk. I sat and waited. After watching 2 other patrons be called back I looked down at my watch, it was now 12 minutes into my appt hour. I got up and asked the gal at desk what the problem was concerning the lateness of my appointment. I gave her my name and info again. She said she would check on it and left. I sat down and waited. She came back, got on the computer, and for the THIRD time asked me my name and the service I was having. She printed the ticket to give to my massage therapist and left with it. She never did tell me why my appt was late. Shortly thereafter I was called back. It was now approx. 15 minutes into my appointed massage time. I don't find this service acceptable.