Any work required on my car is done professionally and in a timely fashion. The charges are reasonable. No work is done that is not required. However, the entire car is examined, and any work that should be done is brought to my attention and is subsequently done, avoiding further complications. The staff is cordial as is Mike and Kirk. The greatest thing about their shop is that I have confidence that my car has been properly attended to, and that I will not have any problems down the road.