88.9% would refer friends and family to us

5 stars Verified customer

I have had the best treatment. I appreciate the standard of excellence in care.

5 stars Customer since 2017

Friendly staff, very informative. Highly recommend.

1 stars Verified customer

While I did feel that Dr. Robin and Dr. Perez were very welcoming and had good bed-side manner and professional/knowledgeable with regards to the "medical" side of things...there were several major issues with nurses/other staff members making mistakes medically and billing-wise. I was given the wrong medication (one of the times I was told to use a medicine that has miscarriages as a possible side effect), billed for services my insurance had already paid for, missed ovulation because no one would call me back (even though I had already spent thousands on drugs for the cycle). These were not isolated issues...but constant problems with the many IUI cycles and IVF cycle that I had there. It seemed that almost every single cycle someone was "messing" something up. All of that led to a very stressful experience...more so than it was already. Luckily, I ended up having two of my own without the help of New Hope.

The New Hope Center replied:

Congratulations on your two children! We are happy you were successful. We apologize that you had such a difficult time during your cycles with us. We have made improvements to both our billing systems and our clinical systems based on feedback from patients like you so that in the future, other patients will have a better experience. Thank you for your review and congratulations again to your family!

5 stars Customer since 2017

They have given me the best care I could ask for. I wouldn't choose any other place.

5 stars Customer since 2017

I felt very welcomed. Everyone who walked past me said hello and gave a smile

5 stars Verified customer

My experience at the New Hope Center has been great.

4 stars Verified customer

The medical staff was awesome but the administrative process could have been more detailed, accurate, and timely.

The New Hope Center replied:

Good morning! My name is JoAnn Hall and I am the Office Manager. I would love your detailed feedback to find out how we can improve our administrative processes. Please feel free to call me at 496-5370, x306, to discuss. Thanks so much! We really appreciate these reviews because they help us learn what processes need improvement.

5 stars Verified customer

I absolutely ADORE Dr. Robin and her staff. The only frustration at times is that the wait, over the 3 years I have been going there, at times is extremely long. I know it is a very busy place but suggest scheduling fewer appointments when possible, although I know that cannot always happen. Love you all for helping us have 3 gorgeous, healthy children!

4 stars Customer since 2016

Everyone I came in contact with was friendly and helpful. They where willing to answer all my questions. They made me feel like I mattered and I was not just a number in the multiple patients they where serving.

5 stars Customer since 2016

Staff is beyond helpful and caring. They make you feel comfortable and share compassion during difficult times.