I specifically chose this salon as I heard they were known for children's cancer donation haircuts. After researching the organization we felt would actually provide a real hair wig to a child with cancer, the only one that VCS donates to that met this criteria is wigs for kids but that requires 12 inches. The other organization they support is locks of love and that's primarily for alopecia patients. That was not our intent.
So we sent my daughters hair to pantente beautiful lengths. I paid for her haircut like a normal customer as they didn't consider it a donation, and then I took the hair straight to the post office to ship it ourself.
The hairstylist was very nice and did a great job on the cut.
Also be sure to take cash for a tip, as they add a surcharge if you add a tip on your credit card receipt. They are hurting no one but their own stylists with the greed as that just caused me to tip the stylist less.
If I knew this was going to be the process honestly I would have just stayed with my faithful stylist. It became apparent to me how much nicer it is to visit an entrepreneurial hairstylist station, the a salon as I forgot just how burdensome an actual salon can be over a stylist and the overall impression of the customer. The stylist was great, the salon was lacking.
First I would like to thank you for taking the time to review us. These reviews are welcomed and it is how we continue to improve. Feed back from guests, especially new guests are appreciated.
Second I would like to explain why we donate to both wigs for kids and Locks of love, (which many salons do not participate). We love helping others and we feel that many that donate want to choose between both organizations, so we provide those 2 options which help many children in need.
Pantene may be great organization as well, but are not supporters of professional beauty industry.
VCS spends many volunteer hours, monies and time on community events, supporting non profits etc
I am please that you were happy with your stylist, we train and educate them on technical and guest service skills often so your feedback on this supports that our training and time is valuable!
Lastly your disappointing feedback on the surcharge is understandable, we have to make hard business decisions when operating this business. Cost of doing business has greatly increased and we have not raised prices in years. When the bank charges for credit card users went up, again, we added the surcharge instead of raising prices. But thas surcharge is not applied when gratuity is paid in cash. The VCS team of stylists helped us to establish this policy. So it is not based on greed as you mentioned.
I feel compelled to mention all this because my mother, sister and I work very hard in an on our business. We have a great team, in a great community and great love for what we do.
Again thank you for your feed back good or bad, it is what helps us grow to be better in what we do!