I have been coming to this dental facility for 15 years and I was very disappointed in the temp they hired . She was rough made my eyes water I kept telling her it was hurting me and she proceeded to use Ora gel to numb my mouth instead of taking more caution. This appointment caused me to have tons of anxiety and pain and was not enjoyable at all , I've never had a problem with the dentist or any staff who regularly work here they are empathetic and gentle and wonderful. This temp needs to go was the worse cleaning I have ever had in my life . If I was a new client here this would be my first and last appointment at this dental office.
When a hygienist phones in sick for the day, a temp agency is called to provide the temporary staff for the day. We do not know who is coming to help us out for the day until they show up at the door to help us for the day. Any reviews of the temp's performance can be expressed to our regular staff who will pass the information on to the temp agency. Anyone that has an issue with any of our temp or regular staff are free to let me know how their experience was in our office.