Words cannot describe how great this place is!!! I went there for a pre-purchase inspection of a used car after reading some great reviews. They helped me out a lot and were very honest and upfront about the problems of the cars that I brought over there. They understood that I was very tired after looking for a long time, and when I was just about to give up, they fixed me a new car!! They just found out that another customer of them was selling her old car, and Lance fixed everything for me! Even though it is not in his job description at all, he helped us both extremely much. He took his time for all my million questions, he was so very honest with both of us, he even printed out the DMV papers and helped us fill them out. I was so stunned by this great service, I have never experienced anything like this and will highly recommend this shop to everyone!! As people have written before me, Lance and Tat really do care about their customers, even the ones they haven't even met before. It is hard to say who was most happy of the car seller and, but one thing is for sure: it would not have happened without Lance's help!